When it comes to transporting kids to school, one parent is asking the Jackson County School System to make some changes — and provide better customer service, too.
Cindy Phillips, an insurance agent in Braselton, has two children — one attends West Jackson Middle School and the other is a student at Jackson County Comprehensive High School.
But in the decade that her children have been attending Jackson County schools, Phillips said she has noticed some problems with its bus transportation system. And when she has raised those concerns — including speeding buses — with officials at the district, Phillips said she was met with laughter.
“I felt that if I called with a concern or a complaint, I was the enemy — and that my concerns or complaints were not taken seriously or were not taken in the light that they were given,” Phillips told the board of education on Thursday.
Phillips said she believed that school buses weren’t being used to their fullest extent, because many parents have said they don’t feel safe putting their young children on the same bus as older students.
The Jackson County School System uses an “express” bus system that includes shuttling older students on the same bus as younger students, after the bus stops at a school.
Phillips also said some buses are picking up children around 6:30 a.m. and getting to schools at 7 a.m. — only to wait in the parking lot until 7:30 a.m., when facilities are open and supervised. She believed that bus schedules were being arranged with those extra 30 minutes to give hourly-paid drivers additional income.
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